Property Peak – Privacy Policy

1. Introduction

At Property Peak, a sole proprietorship operated by Mr. Nirav Darji, with its registered address at G202 Sankal Residency, Vavol, Gandhinagar, Gujarat – 382016, India ("we", "us", "our", "Company"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website www.propertypeak.in ("Website", "Platform") and related services (collectively, the "Service").

By using the Service, you consent to the practices described in this Privacy Policy, in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and other relevant regulations in India. If you do not agree with this Policy, please do not use the Service.

This Policy applies to all users, including visitors, registered users, buyers, sellers, renters, real estate agents, brokers, and developers. We may update this Policy from time to time, and changes will be posted on this page with the updated date.

2. Information We Collect

We collect various types of information to provide and improve our Service. The types of data we collect include:

2.1 Personal Information

Information that identifies you personally, such as:

• Name, email address, phone number, and postal address provided during account registration or inquiries.

• Identification details (e.g., government-issued ID) for verification purposes, where required for compliance or fraud prevention.

• Payment information (e.g., credit/debit card details, bank account information) if you purchase premium services, processed through secure third-party gateways.

2.2 Property-Related Information

Details you provide when listing or searching for properties, including:

• Property details such as location, size, price, and specifications.

• Preferences for property types, budgets, and locations to personalize search results.

2.3 Usage and Technical Data

Automatically collected information about your interaction with the Service, including:

• Device information (e.g., IP address, browser type, operating system).

• Log data (e.g., access times, pages viewed, referral sources).

• Cookies and tracking technologies to analyze usage patterns and improve functionality.

2.4 Other Information

• Communications with us, such as emails or support queries.

• Feedback, reviews, or ratings you submit.

• Information from third-party sources, such as social media integrations, if you choose to link them.

We do not collect sensitive personal data (e.g., racial or ethnic origin, religious beliefs) unless voluntarily provided and necessary for the Service.

3. How We Collect Information

3.1 Direct Collection

We collect information directly from you when you:

• Create an account or update your profile.

• Post property listings or make inquiries.

• Subscribe to newsletters or marketing communications.

• Contact us for support or feedback.

3.2 Automated Collection

We use cookies, web beacons, and similar technologies to automatically collect data. You can manage cookie preferences through your browser settings, but disabling them may limit Service functionality.

3.3 Third-Party Sources

We may receive information from partners, such as analytics providers or advertising networks, to enhance our Service.

4. How We Use Your Information

We use collected information for legitimate purposes, including:

• Providing and maintaining the Service, such as processing listings, searches, and connections between users.

• Personalizing your experience, including tailored property recommendations based on your preferences.

• Communicating with you, such as sending service updates, newsletters, or responses to inquiries.

• Processing payments and managing billing for premium features.

• Analyzing usage to improve the Platform, detect fraud, and ensure security.

• Complying with legal obligations, such as verifying identities under anti-money laundering laws or responding to regulatory requests.

• Marketing and advertising, including targeted ads, with your consent where required.

We process data based on your consent, contractual necessity, legal obligations, or our legitimate interests, as per DPDPA guidelines.

5. Sharing and Disclosure of Information

We may share your information with:

• Real estate professionals (e.g., agents, developers) you contact through the Platform to facilitate transactions.

• Service providers and vendors (e.g., payment processors, cloud hosting services) who assist in operating the Service, bound by confidentiality agreements.

• Business partners for joint marketing or analytics, with appropriate safeguards.

• Legal authorities or regulators when required by law, such as for compliance with RERA or court orders.

• In the event of a merger, acquisition, or sale of assets, where your data may be transferred as part of the business.

We do not sell your personal data to third parties. All sharing is done in compliance with data protection laws, and we ensure recipients maintain adequate security measures.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. This includes encryption, firewalls, and secure servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

In case of a data breach, we will notify affected users and authorities as required by law.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Policy, or as required by law. For example:

• Account information is kept while your account is active and for a reasonable period thereafter.

• Transaction records are retained for 5-10 years to comply with tax and legal requirements.

Once no longer needed, data is securely deleted or anonymized.

8. Your Rights and Choices

Under applicable laws like DPDPA, you have rights to:

• Access, correct, or update your personal data.

• Request deletion of your data, subject to legal exceptions.

• Withdraw consent for data processing (e.g., marketing communications).

• Object to or restrict certain processing activities.

• Data portability, to receive your data in a structured format.

To exercise these rights, contact us at contact@propertypeak.in. We will respond within the timelines prescribed by law, typically 30 days.

You can also opt out of marketing emails by clicking the unsubscribe link or manage cookie preferences in your browser.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If we become aware of such data, we will delete it promptly. Parents or guardians should contact us if they believe their child has provided information without consent.

10. International Data Transfers

Your data is primarily stored and processed in India. If transferred internationally (e.g., to cloud servers), we ensure compliance with data protection standards through appropriate safeguards, such as standard contractual clauses.

11. Cookies and Tracking Technologies

We use cookies for essential functions, analytics, and advertising. Types include:

• Session cookies for temporary data.

• Persistent cookies for remembering preferences.

• Third-party cookies from analytics tools like Google Analytics.

You can control cookies via browser settings, but this may affect Service usability.

12. Third-Party Links and Services

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing information.

13. Changes to This Privacy Policy

We may update this Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on the Website. Continued use after changes constitutes acceptance.

14. Contact Us

For questions, concerns, or to exercise your rights, contact our Data Protection Officer at:
Property Peak
G202 Sankal Residency, Vavol
Gandhinagar, Gujarat - 382016
Email: contact@propertypeak.in
Phone: +91 99982 54595

Last Updated: July 15, 2025